Privacy Policy
Hoofin Experio (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage our services, in accordance with applicable laws including Singapore’s Personal Data Protection Act (PDPA). By accessing our website, submitting information, or using our services, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information you provide to us
Name Email address Phone number Billing/shipping address Passport/ID details for tour bookings (where applicable) Emergency contact information Payment information processed via secure third-party providers Any correspondence sent to us
1.2 Information collected automatically
When you browse our website, we may automatically collect: IP address Browser type and version Device information Cookies and tracking data Pages visited and time spent Referral sources
1.3 Information from third parties
We may receive information from: Payment processors (e.g., Stripe, PayPal) Travel/tour partners Marketing platforms or referral partners
2. Purpose for Collecting Personal Data
We collect personal data only for purposes that a reasonable person would consider appropriate, including: To process tour bookings and payments To register, manage, and verify customer accounts or membership platforms To communicate booking confirmations, notices, receipts, and updates To respond to enquiries or customer support needs To personalise website experience and improve services To contact you about promotions, newsletters, and updates (opt-in basis) For internal analytics, reporting, and security purposes To comply with legal and regulatory obligations To protect our rights, users, and systems
3. Consent
By providing personal data to us, you consent to the collection and use consistent with this policy and disclosure to third parties where necessary for service provision. You may withdraw consent at any time by contacting our Data Protection Officer. However, withdrawing consent may impact our ability to provide products or services.
4. Disclosure of Personal Data
We may disclose personal data only when necessary to: Payment processors and banks Tour partners, booking agents, licensed guides, and transport providers Event or venue partners IT service providers, analytics tools, and hosting providers Professional advisers such as legal or compliance consultants Law enforcement or authorities where required by law We do not sell, rent, or trade personal data to third parties for marketing purposes.
5. Data Retention
We retain personal data only for as long as it is necessary to fulfil the purposes collected, required for business or legal purposes, or required under applicable regulations. Data that is no longer required will be deleted or anonymised.
6. Protection of Your Data
We implement reasonable administrative, technical, and physical safeguards to protect personal data, including encryption where appropriate, restricted access controls, secure data storage and transmission, and regular review of cybersecurity measures. However, no system is completely secure and transmission online is at your own risk.
7. Payment Processing
Payments are processed through secure third-party gateways. We do not store full credit or debit card numbers on our servers.
8. Cross-Border Transfers
Where personal data is transferred outside Singapore, we will ensure the receiving organisation provides data protection comparable to the PDPA.
9. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to enhance user experience, analyse platform performance, and customize content. Your browser settings allow you to refuse cookies, though this may affect website functionality. Please refer to our Cookies Policy for details.
10. Access, Correction, and Withdrawal
You may request access to your personal data, correction of incomplete or inaccurate data, withdrawal of consent, or information on how your data was used or disclosed. Please contact our Data Protection Officer at: Email: [Insert DPO email] We will respond within a reasonable timeframe in accordance with PDPA.
11. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Children’s Privacy
We do not knowingly collect personal data from children under 13. Parents or guardians who believe data was provided may contact us for removal.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Continued use of our services signifies acceptance.
Contact Us
If you have any questions or requests about this Privacy Policy: Hoofin Experio – Data Protection Officer
Email: hello@hoofinexperio.com
Phone: +65 8899 1102